Guest Services Host/Hostess

Ensuring guests have a magical time onboard is the responsibility of all crew members, but the Guest Services team in particular are there to assist them throughout their cruise. Apply now!

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About this role

Job Title:
Guest Services Host/Hostess

Disney Cruise Line (Ship Based)

Job Description:

We are currently recruiting for the position of Guest Services Host/Hostess for Disney Cruise Line.

You will report to the Guest Services Manager


  • Provide front desk services for all Guests
  • Answer main switchboard calls; appropriately route calls
  • Facilitate Guest requests & assist in the delivery of Guest items to staterooms
  • Provide Guest information and assistance as needed on Castaway Cay

Basic Qualifications

  • Minimum one year front desk/guest services experience in a high volume hotel or resort (200+ rooms)
  • Familiarity with front office computer software and proficiency in common software such as MS Word and Excel
  • Excellent written and verbal communication skills
  • Ability to work in a fast paced, multi-tasked environment
  • Ability to deal with difficult Guests and handle multiple situation simultaneously
  • Additional languages are a bonus

Additional Information:

This is a shipboard role

You must:

  • Be genuinely interested in a career at sea and willing to live and work onboard a Disney Cruise Line vessel
  • Be willing to follow and perform safety role, emergency responsibilities and associated responsibilities as specified in the ship Assembly Plan
  • Be willing to uphold the general safety management responsibilities as specified in the Safety Management System in areas and operations under their control
  • If applicable, be willing to share a confined cabin with other crew members and appreciative of working and living in a multicultural environment that has strict rules and regulations

Your Responsibilities:

  • Have a valid passport and C1/D Seaman’s visa (DCL will provide you with documents to obtain this)
  • Complete a pre-employment medical
  • Obtain a criminal background check
  • Bring approved work shoes

Disney Cruise Line is a drug-free workplace. All new hires are required to undergo drug/alcohol testing within the first week onboard and throughout their contracts. Failure to pass the drug/alcohol testing will result in immediate termination.

About Disney Cruise Line:

A leader in the cruise industry, Disney Cruise Line provides a setting where families can reconnect, adults can recharge and children can experience all the magic that Disney has to offer. Guests can sail out of ports around the world on exciting itineraries to the Caribbean, Bahamas, Alaska and Europe, among others. Aboard the fleet of four ships – the Disney Magic, Disney Wonder, Disney Dream and Disney Fantasy – and Disney’s private island paradise in the Bahamas – Castaway Cay, crew members provide guests with unparalleled service, enchanting storytelling and immersive family entertainment that only Disney can deliver.

About The Walt Disney Company:

The Walt Disney Company, together with its subsidiaries and affiliates, is a leading diversified international family entertainment and media enterprise with the following business segments: media networks, parks and resorts, studio entertainment, consumer products and interactive media. From humble beginnings as a cartoon studio in the 1920s to its preeminent name in the entertainment industry today, Disney proudly continues its legacy of creating world-class stories and experiences for every member of the family. Disney’s stories, characters and experiences reach consumers and guests from every corner of the globe. With operations in more than 40 countries, our employees and cast members work together to create entertainment experiences that are both universally and locally cherished.

Excellent Recruitment is the agency responsible for recruitment on behalf of Disney Cruise Line.

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